Support and Help Channels
A one hour Inquiry Answer Guarantee
Our client help and support team is online round the clock to handle all of your current support demands. Each ticket you send to us shall be addressed within less than sixty minutes. If your problem demands the help of an admin, we will forward the ticket to the technician on duty and will notify you that the issue will soon be resolved.
Professional Customer Support Service
We will offer you 24x7x365 technical assistance by using a super–fast ticketing solution built into your Control Panel. You’ll be able to contact us whenever you want about any of the programs that come pre–configured on your virtual server, this includes the desired Operating System, the server management panel and our custom made Hosting Control Panel.
A Descriptive Help Zone
An in–depth and frequently updated knowledge base is incorporated into our in–house built Hosting Control Panel. It offers quick tips on how to carry out all the basic web site administration duties. The Help section offers you descriptive how–to article tutorials and step by step video guides. You can open the Help section by clicking the Help or Video buttons in the upper right side of each Control Panel section.